04 August 2009

Delightful error pages

I know clever error pages aren't anything new, but I have seen 3 recently that I liked enough to take screen shots of.

This one was four or so months ago on Daytum:

Best error page ever.

Here's the swissmiss one I got a few nights ago:

Swissmiss error page

And this morning: Firefox.

Seriously, someone should do a study on this.

[click all for bigger if you can't read the text]

One would think error pages would = annoyed, I-just-want-to-use-the-site /find-what-I'm-looking-for thoughts, and they usually do... but these were disarmingly on-personality with each of the respective sites. Taking the time to put some effort into the little details and assuaging (hopefully infrequent) frustrations when things go wrong can go a long way, I guess*. I kind of want someone to do a psychological study on the effects of a disappointment framed in a charming way. Each of these times I smiled and forgot what I was even looking for or trying to do, and I was left with a positive feeling toward the site. An error page delighting someone? Pretty neat.

What are some of your favorites? Please share a screen shot or two if you can.

* One factor that matters though is obviously frequency: I have only seen each of these error pages only once. They can be as cute or clever as they want, but if they happen all the time (I'm looking at you, Fail Whale), they can somehow end up more maddening than a default error page. Over time, I began associating that whale with the Microsoft Office paper clip.

EDIT | The wonderful Amber just showed me this one she got at Sephora.com once:


Thanks Amber!

3 comments:

  1. Sorry, I'm very classic but the Twitter whale is nice and prevent me from being peaced off.

    ReplyDelete
  2. Heh, I save them too - I loved the tone and capability of this Sephora one http://www.is.gd/23Dpa. It makes me feel they really want my business & had they deigned to ship to me, it would have been a great web experience, 404s and all :)

    ReplyDelete
  3. Amber, that one's great! Thanks for sharing :] I'll add it in.

    ReplyDelete

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