Said "important documents" were therefore overnighted to me via UPS, so that I could have them before my parents hopped on a plain to Shanghai.
Did my UPS delivery ever get to me yesterday? No. This is the same experience I had with UPS a couple of weeks ago regarding my tax forms. Surprise. But unlike last time, it wasn't just a day late: it didn't come at all.
I called UPS, concerned. "It was received and signed for, miss," was the answer I got. So after asking everyone at Naked (which isn't hard, there are only fifteen of us) if they had signed for my package and getting unanimous no's, I got more worried. I called back. "It was signed for by Anthony Gallo."
We have no Anthony Gallo at Naked.
I asked the boutique under us if they had an Anthony Gallo who signed for a package. I did the same at the gadget store next door, and our upstairs neighbors. No luck.
I then Googled this Anthony Gallo. A gay male porn star, apparently.
No, "GaLLOOOOO," UPS said. "G-A-L-U."
I Googled again. This was the second result.
Building development. General contractor. nyc.gov. Interesting.
"There is construction next door," Noah reminded me.
Ah yes. The construction that has made me "use the other sidewalk" for over six months.
I walk into the "building" and frantically began explaining my complicated situation to the security guard. Before I could get into any sort of detail, he interrupts me with "Um, okay let me call Anthony, hang on."
ANTHONY?!
Yes. It turns out that my charming UPS delivery guy either didn't feel like climbing the stairs to our third floor (they always give us attitude about that) or was too blind to count the numbers on the buildings until he got to the one that matched my address at work. So he went next door, to a developing apartment building, letting Anthony Galu (which I totally can understand being confused for the name Johanna Beyenbach) sign for a UPS package addressed to not only MY NAME, but Naked Communications.
I got the package, but it was opened. All thanks, once again, to What Brown Did For Me.
But at least I got my package. And all of the pieces were still in the envelope.
So this, my friends, is how Google saved me. Helping people be sleuthy since 1998.
I once worked for Mail Boxes, Etc. Everyday we had a FedEx and UPS pickup. Everyday our FedEx guy was happy and everyday our UPS man was grumpy. Finally, after we developed the "how the hell are you" relationship...I asked what the deal was with UPS. He said, "It's 6:00a.m. at the UPS facility and the management there is enough to ruin your day and make your life miserable." I then asked our FedEx guy why he was always so happy, and he said, "It's my job. I love my company and the people I work for...not to mention the benefits." Leaving me to see that it has to work from the inside out.
ReplyDeleteI do agree, FedEx is very friendly. Brown needs a lesson.
ReplyDeleteThis is a big problem that brands face today.
ReplyDeleteMillions of dollars are spent on advertising to create a warm fuzzing feeling amongst consumers but one delivery guy can fuck it all up. A single negative experience let loose on a blog can have such an adverse effect on a brand. Remember the comcast guy who fell asleep when installing a customer's cable? Or when a Verizon rep misquoting a customer 0.02 cent instead of 0.02 dollar? And the AT&T worker getting caught stealing oranges?
Its bad enough to have one angry customer, but technology has magnified their voices, and now everyone feels the pain.
Blogs and other user generated content are more intimate then say, a 30s spot (not to mention it also cost less) but has potentially a more far reaching effect. Even if I didn't know who you were, I am more likely to relate to you, then a big faceless corp.
The world is getting smaller, and technology is connect all of us together. Brands needs to pay more attention this thing called the Internet.
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ReplyDeletejohanna, first i do sympathize because i had a similar problem when UPS was trying to deliver my ipod. To my house, in a residential suburban neighborhood. I'm of course over it now but it was to say the least: "buggin'." Also, I have no idea who felix is but i totally agree with him. I was talking to fellow students in Charlie's class about how some brands see advertising as the problem solver for everything when maybe its just their poor customer service that people don't like. Its sad when they don't see that. BUT back to felix, yes Brands do need to pay more attention to the Internet. I also don't mean just hopping on the hopping on the bandwagon. For example, making a myspace page for a toothpaste brand. Now really what is that?
ReplyDelete